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Tiana Smith
  • work
  • about

I'm Tiana. I care about the language and mechanics of what makes a great experience.

Previously at Staff content designer2022 – 2026, Pr. UX content strategist2020 – 2022, and Sr. UX writer2016 – 2020 | taking on new work
Case studies 01
Bartleby, the UX writer →
Shopify · AI · Writing guide · Internal tool

A prompt turned into a tool that helped writing quality scale.

Bartleby agent interface
02
Region-specific HS codes →
Shopify · Systems · e-commerce · Product design · UX writing

The same product can have multiple correct classifications.

HS codes field in Shopify admin
03
Unavailable Inventory →
Shopify · UX writing · Research · Design strategy

Inventory that exists, but isn't for sale.

Unavailable inventory list view
04
Managed Markets onboarding →
Shopify · UX writing · Content strategy · Cross-border

Making it easier to say yes to selling internationally.

Managed Markets onboarding experience
Skills
Product DesignProduct DesignI bring structure and interaction together to make complex experiences feel simple. Content StrategyContent StrategyI use language, systems, and structure to make products clearer and more useful. Systems ThinkingSystems ThinkingI think beyond the moment to design solutions that work across the whole system. Information ArchitectureInformation ArchitectureI shape information so people can find their way without friction. ResearchResearchI use human insight to ground decisions in what people actually need. AlignmentAlignmentI build shared understanding to help teams make better decisions together. Product StrategyProduct StrategyI help define the right problems to solve and where to focus next.
What I value
People firstPeople firstCenter real people in every decision, not just the system. ClarityClarityRemove ambiguity so people can act with confidence. CraftCraftCare about the details because they make the difference between good and great. DebateDebateGood work comes from open, respectful discussion. CommunityCommunityI care about creating spaces where people feel supported and included. RespectRespectAlways treat people with kindness, honesty, and respect.
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